Terms, Conditions & Privacy Policy

1. About Acustek

Acustek Limited ("we", "our", "us") operates in full compliance with the General Data Protection Regulation (GDPR). We primarily provide products and services to organisations, agencies, and authorised professional entities. We do not sell directly to individual consumers.

2. Information We Collect

We collect and process only the information necessary for legitimate business purposes, including:

• Identity Information (name, job title)
• Contact Details (email, phone number, organisation address)
• Organisation & Enquiry Information
• Transaction and Service Records
• Marketing & Communication Preferences
• Technical Data collected through our website (IP address, browser type, cookies, access logs)

We do not collect sensitive personal data (e.g., health, religion, biometric data).

3. How We Collect Information

Your information may be collected through:

• Contact forms, enquiries, quotation requests, or email communication
• Requesting technical material or service support
• Subscription to newsletters or marketing updates
• Participation in training programmes or events
• Website interactions and system generated logs

4. How We Use Your Information

We use personal information for the following lawful purposes:

• To respond to enquiries and provide quotations
• To manage organisational accounts and fulfil contracts
• To process orders, payments, and service support
• To communicate product or service updates
• To send marketing information (only if consent is given)
• To ensure website security and system performance
• To comply with legal or regulatory obligations

We will never sell personal data.

5. Sharing Your Information

We may share information with trusted third parties only when necessary, including:

• Logistics and distribution partners
• IT and cloud service providers
• Professional advisors (legal, accounting, compliance)
• Regulatory authorities (where legally required)
• System providers supporting secure data storage and communication

All third parties are required to maintain confidentiality and GDPR compliance.

6. International Data Transfers

If information is transferred outside the European Economic Area (EEA), we apply GDPR approved safeguards such as:

• Standard Contractual Clauses
• Recognised adequacy mechanisms
• Contractual security requirements

These ensure equivalent levels of data protection.

7. Data Security & Retention

We implement appropriate technical and organisational measures to protect your data.

• Access is restricted to authorised personnel under confidentiality obligations.
• We maintain breach response procedures and will notify you and regulators where legally required.
• Data is retained only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal obligations.

8. Your Rights Under GDPR

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your data (subject to legal limitations)
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request transfer of data in a structured format (data portability)

To exercise these rights, contact: gdpr@acustek.com

9. Cookies

We use cookies and similar technologies to enable website functionality, improve performance, and gather basic analytics. You may adjust your browser settings to refuse cookies, though this may affect site usability.

10. Updates to This Policy

We may update these Terms & Privacy provisions when required by law or internal policy changes. Revisions will be published on this page with an updated date.